Monday, June 29th, 2009 at
12:44 pm
LeapFrog Tag Reading System

Introducing Tag Reading System, the revolutionary touch reading system that brings reading to life like never before. Tag engages children to make reading a rich, fulfilling experience. Children simply touch the Tag Reader (which looks like an electronic pen) to the book’s pages, and words talk, characters sing and stories fly off the pages.
With a huge library of hardcover books and games including favorite TV, movie and classic tales, each Tag Book allows children to learn at their own pace, building their skills and their confidence. Plus, by connecting the Tag Reader to the online LeapFrog Learning Path, parents can see what their child is learning — and even receive recommendations on what books their child could read next! Includes Tag Reader, plus the “Ozzie and Mack” Book; additional Tag Books sold separately. Tag Reader requires two “AAA” batteries, not included.
User Ratings and Reviews
5 Stars LOVE IT!
We have a 4yr old daughter and she adores her TAG system! She hauls the pen and books all over the house with her! We love that it’s educational as well as entertaining! It was a great investment, and I highly recommend it!
5 Stars You can get more storage for addional books
There is another version of tag reader that you can order from leapfrogschoolhouse.com which will hold 20-25 books instead of only 5. I got one last month and it works great. I ordered the books from the website and was not sure if the books sold in stores would work in it but my son bought the Dora book from Walmart and it works in it.
2 Stars LeapFrog support stinks. Software buggy / error handling poor.
Product isn’t working properly. I install the software on my computer and then attempt to connect to my Tag reader. It says that the reader needs to be updated and then that the application that will do the updating hasn’t been downloaded yet and that once it is downloaded that I should cycle power on the Tag reader and reconnect. There is no indication of whether this is an automatic download handled by the Connect software or whether it requires user intervention. If it is automatic then it isn’t working. If user intervention is required there are no instructions and no utility or files anywhere for manual firmware download, etc. And yes, I know how my computer works and no I haven’t got problems on my end that are causing the problem. I am a computer scientist. If I can’t get it working then how in heck is the average user going to?
E-mail only support. No phone, no live chat. Stated 48-72hr response time. Crapola folks. In the past I’ve played a major role in a product support group. I know darn well that results come from real-time communication. I don’t have the time or patience for this. It is a mass market product that, after you buy several books, isn’t cheap. They should at least have bombproof software or better support — preferably both.
I will seriously think twice about purchasing a LeapFrog product again.
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